Terms of Service

Last updated — 9 July 2026

These Terms form a binding contract between AI Bunny Inc, a Delaware corporation ("AI Bunny", "we", "our"), and you. They incorporate our Privacy Policy by reference.

Important Notice: These Terms apply to End Users (Diners, Drivers, Restaurant Staff, and Website visitors). If you are a Client restaurant subscribing to AI Bunny's platform services (Restaurant Dashboard, POS integrations, AI Phone Agent, AI Chat Agents, etc.), your use is governed by your separate Master Services Agreement or Restaurant Agreement, not these Terms. Similarly, Resellers are governed by separate Reseller Agreements, not these Terms.

In the event of conflict between these Terms and a separate written agreement (such as a Master Services Agreement, Restaurant Agreement, or Reseller Agreement), the separate written agreement controls.

1 · Definitions

"Client" (or "Restaurant") — A business (typically a restaurant) that contracts with AI Bunny to use the platform services. Clients are governed by separate agreements, not these Terms.
"Diner" — A consumer who places an Order with a Restaurant through a white‑label ordering channel, via the AI Phone Agent, or via AI Chat Agents (WhatsApp, Instagram, etc.).
"Driver" — An individual engaged by a Restaurant to perform deliveries using the Driver App.
"End User" — Collectively, Diners, Drivers, Restaurant Staff, and casual Website visitors. These Terms apply to End Users.
"Order" — A food or beverage purchase contract directly between a Diner and a Restaurant. AI Bunny is not a restaurant, food vendor, or delivery provider and is not a party to any Order.
"Payment Processor" — A third‑party payment service provider (e.g., Square, Stripe, or another processor selected by the Restaurant) that handles card payments on behalf of Restaurants.
"Content" — Text, images, data, audio, recordings, or other material transmitted via the Services.

2 · Eligibility & Account Registration

  • You must be at least 18 years old (or the age of majority in your locale) and able to enter a binding contract.
  • You agree to provide accurate, current information and keep it updated.
  • You are responsible for maintaining the confidentiality of your credentials and all activity under your account.
  • Notify [email protected] immediately if you suspect unauthorised use.

3 · Website Licence (Visitors)

AI Bunny grants you a limited, revocable, non‑exclusive licence to access the public Website for informational purposes. You may not scrape, reverse‑engineer, frame, or commercially exploit Site content without written consent.

4 · Ordering & Payments

  • Card payments are processed by a Payment Processor. AI Bunny never stores full card numbers. The Payment Processor’s terms govern card use and tokenisation.
  • Where you consent to save a payment method for future or repeat orders (“card on file”), your card is stored in tokenized form by the Payment Processor, not by AI Bunny. The Client is the merchant of record and is solely responsible for obtaining your consent before storing or charging a saved card and for the resulting charges; AI Bunny only provides the technology.
  • An Order is a contract between the Diner and the Client. AI Bunny acts only as a technology provider facilitating the transaction.
  • The Client appoints AI Bunny as its service provider (or equivalent under privacy law) solely to deliver the Services. AI Bunny will not sell or share diner data, and will use it only to provide, secure, and improve the Services or as otherwise required by law. Clients must provide all legally required disclosures and obtain any consents from diners and staff.
  • Refunds, cancellations, substitutions, or service issues are the responsibility of the Client. Contact the Client directly.
  • Tips collected at checkout are remitted to the Client to distribute to Drivers per applicable law.
  • Any loyalty or rewards points are offered and funded by the Client (restaurant), not AI Bunny. Points have no cash value, are not a gift card, are not transferable or redeemable for cash, and may only be applied as a discount on future orders. The Client sets the program’s terms and may change, expire, or end it at any time.

5 · Driver Obligations

Clients are solely responsible for recruiting, screening, contracting with, and compensating Drivers. The Driver App simply relays instructions that the Client provides to its workforce. You acknowledge that you provide delivery services for the Client, not for AI Bunny; AI Bunny is not your employer and does not schedule, supervise, or pay you.

  • Maintain a valid driver’s licence, insurance, and any local permits.
  • Comply with traffic laws and prioritise safety.
  • The Driver App may collect your device location, including in the background while you are on duty, to enable dispatch, delivery, and order tracking; by using the Driver App you consent to this collection.
  • If you accept card payments or record cash through the Driver App, you agree to handle those funds and payment devices honestly and as directed by the Client.
  • Use the Driver App only on a compatible device running current OS updates.
  • The Driver App may deep‑link to third‑party navigation apps; AI Bunny is not liable for directions provided by those apps.

6 · User Content & Intellectual Property

  • AI Bunny retains all rights in its trademarks, code, and designs.
  • You grant AI Bunny a worldwide, royalty‑free licence to host, use, and display Content you upload solely to operate and improve the Services.
  • You represent you have all necessary rights to upload such Content and that it does not infringe third‑party rights.

7 · SMS & Email Communications

By providing a phone number or email you consent to receive transactional communications (order updates, receipts, security alerts). Marketing messages require explicit opt-in. Message frequency varies. Reply STOP or click unsubscribe to opt out. Standard rates apply. Carriers are not liable for delayed or undelivered messages.

Telephone interactions with the AI Phone Agent may be monitored or recorded for quality, compliance, and debugging. Where required by law (including in all-party consent states such as California), we will provide real-time notice and request consent before continuing the call. If you do not consent, please end the call and use an alternative contact method. Conversations with AI Chat Agents (WhatsApp, Instagram, or other messaging platforms) are logged and may be reviewed for quality assurance and service improvement purposes.

8 · Third‑Party Services

The Services integrate APIs and SDKs from various providers, including but not limited to Payment Processors (e.g., Square, Stripe), OpenAI, 11 Labs, Google Maps, Twilio, and others. Use of these features is governed by each provider’s terms. AI Bunny is not liable for third‑party content, outages, or data practices.

9 · Security & Incident Response

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect the Services and the data we process. No safeguard is flawless, and we do not guarantee that security incidents will never occur.

If we become aware of unauthorised access to Restaurant or diner data within our control, we will notify the affected Restaurant without undue delay and provide information reasonably required to meet applicable legal obligations.

10 · Termination

We may suspend or terminate your access at any time for violation of these Terms, non‑payment, or to protect the integrity of the Services. Upon termination all licences cease and you must delete any locally stored copies of AI Bunny software.

11 · Disclaimers & Limitation of Liability

No Warranties. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AI BUNNY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑ INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Services will be uninterrupted, error‑ free, or secure.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, AI BUNNY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AI BUNNY’S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE FEES ACTUALLY PAID TO AI BUNNY FOR THE SERVICE AT ISSUE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages, so the above limitations may not apply to you in full. In such cases AI Bunny’s liability will be limited to the greatest extent permitted by law.

12 · Governing Law & Dispute Resolution

These Terms and any dispute related to the Services are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-law rules.

Informal Resolution. Before starting an arbitration or filing any claim, the parties agree to attempt in good faith to resolve any dispute by emailing [email protected] and allowing thirty (30) days for a response.

Binding Arbitration. Any dispute that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be held in the U.S. county where you live, or by telephone or video, and AI Bunny will pay arbitration filing and administrative fees to the extent required by the AAA Consumer Rules. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action & Jury Trial Waiver. All claims must be brought in your individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. To the maximum extent permitted by law, you and AI Bunny each waive any right to a jury trial and any right to participate in a class or representative action.

Exceptions & Opt-Out. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief for intellectual-property or unauthorized-use matters in the state or federal courts located in Delaware. You may opt out of this arbitration and class-waiver provision by emailing[email protected] within thirty (30) days of first accepting these Terms, stating your name and your intent to opt out; opting out does not affect the other provisions of these Terms.

If any portion of this Section is found unenforceable, the remainder will remain in effect, except that if the Class Action & Jury Trial Waiver is found unenforceable as to a particular claim, that claim shall proceed in the state or federal courts located in Delaware.

13 · Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page and, where appropriate, notified to you by email or in-product message. Changes become effective on the “Effective Date” shown at the top of the document. Continued use after that date constitutes acceptance of the revised Terms.

14 · State-Specific Notices

California Consumer Complaints. Under California Civil Code §1789.3, you may report complaints to the Consumer Information Center of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, by calling 1-800-952-5210 or +1-916-925-6011, or by visiting https://www.dca.ca.gov/consumer/complaints/.

California Privacy Rights. California residents have additional rights regarding the handling of personal information, including access, deletion, and opt-out rights. Those rights and the methods to exercise them are described in our Privacy Policy.

15 · Contact Information

Questions or concerns? Email[email protected] or call +1 (518) 940-4575
AI Bunny Inc · 8 The Green STE B, Dover, DE 19901, United States