Simple Pricing

No, absolutely not. Our billing is precisely second-based. If a call lasts just 10 seconds, you're only charged for those 10 seconds (10 seconds will be deducted from your total minutes), not a full minute. Additionally, the standard "This call may be recorded" announcements at the beginning of calls are not included in the time calculation. You truly only pay for productive conversation time.

“If you pay $100, can you make that $100 back? Bring a person in to sit and answer twenty calls and you pay by the hour. Nobody can.”

For any update or detail that you want to let the AI know, there is a "Teach Your AI" section in the Cloud POS. You will be able to write anything there just as if you were talking to a real person. No complicated settings, no technical information needed. Just message your AI in a clear way, as if you're talking to your human employees.

“My favorite feature is the Teach Your AI section. I ask it to change anything and it updates in seconds.”

No call can last longer than 5 minutes (adjustable if needed), providing built-in protection against abuse. After this cutoff, calls are forwarded to the store. According to our data, the average order call takes 1.5 minutes, though this varies depending on the restaurant, menu, upselling options, and other factors. Some pickup orders, especially from returning customers, can take as little as 30 seconds. Best of all, you can easily monitor your restaurant's average call time statistics through your dashboard.

Even better news: average call times decrease over time. Returning customers are greeted efficiently, for example: "Hi John, would you like to order delivery to 25 Chapel Street, just like last time?" If they say yes, it saves significant time. The AI remembers all your loyal customers, and if you already have a customer database, we can seamlessly transfer it. Another example is, "repeat my last order" feature. A lot of customers use this feature to order the same items they ordered before in just 25 seconds! Try it out!

Customers can use Apple Pay and Google Pay at checkout for both AI Phone Agent orders and Online Ordering. Wallet checkout gives guests a convenient way to pay using their preferred wallet.

We are processor agnostic through our payment gateways, so in most cases you can keep the processor you already use. We are fully integrated with Datacap Systems, Authorize.Net, Square and Stripe. Datacap Systems and Authorize.Net both connect to a wide range of banks and processors, which is usually the best route if you do not already have a Square account.

If you go the Square route, you'll need to create a Square account (which is as simple as opening a bank account). Either way, we don't handle money transfers - payments go directly from your customers to you. This ensures you have full control over your funds, which you can then transfer to your bank account whenever you choose. Square is one of the most trusted payment processors with a user-friendly, professional dashboard that makes managing transactions effortless.

AI Bunny's AI phone agent costs $299 a month on Starter with 900 included minutes, or $499 a month on Plus with 1,800 included minutes. There is a one-time $149 setup fee that includes $50 of AI Bunny credit. Plans are month-to-month with no contract, and high-volume restaurants can ask for a custom flat-rate plan instead.

Included minutes work out to about $0.33 a minute on Starter ($299 for 900 minutes) and about $0.28 a minute on Plus ($499 for 1,800 minutes). Minutes beyond your plan cost $0.33 on Starter and $0.29 on Plus. Calls are billed by the second, never rounded up to a full minute, and the "this call may be recorded" announcement is not counted.

Across our current restaurants, the AI Phone Agent typically costs 1.3%–2.1% of the sales it takes over the phone. That's less than card processing, which typically costs roughly 3.5% of each order once per-transaction fees are included. On a $35 phone order, AI Bunny typically costs about $0.46–$0.74, while card processing comes to about $1.20.

This is a reference figure from current client data, not a guarantee. You're billed only for call time, measured to the second (never rounded up to the minute, and never a percentage of sales), so your own percentage depends on call volume, average ticket size and plan. Your dashboard shows your sales taken by the AI and your cost per order, so you can check it any month.

Yes. You can add a technology fee to phone orders right from your AI Bunny dashboard, in whatever amount you choose. Many restaurants use a small fee such as $0.75, shown as its own line on the ticket. At typical usage that covers the AI Phone Agent entirely, so the agent that answers every rush-hour call costs you nothing net. Because it is smaller than the card processing fee on the same order, most callers don't think twice about it.

Disclose the fee the way you would any service charge, and check the rules in your state and city, since some places regulate how restaurant fees are shown.