Customer stories

Pizzeria owners on AI phone ordering.

What changed after AI Bunny’s AI phone agent started answering their calls and taking pickup and delivery orders. Filmed in their own restaurants, with the numbers from their own dashboards.

Watch the interviewsRead their stories
  • 5.0 on Capterra
  • Filmed in their own restaurants
  • Figures from their own dashboards
  • Unscripted, and published in full
Stephanie, pizzeria owner in Gloucester, Massachusetts
Gloucester, Massachusetts
Pizzeria Owner Runs on Pecan POS

Stephanie

$410,000by phone in her first five months
12,100
phone orders in five months
55x
return on her AI Bunny spend
“I told my husband I wanted to try it but I was skeptical. Now I tell other owners the same thing they told me: just try it, you are going to love it.”

More from Stephanie

  • “They thought they were talking to a real person, because the AI is very good. Now pretty much everybody loves her.”
  • “Everybody gets answered right away now. We don’t lose any customers anymore.”
  • “We can focus on preparing the food. We don’t have to be on the phone 24/7 anymore.”
  • “She’s very good with customers. They talk to her like she’s a real person.”
Mousa, pizzeria owner in Stoughton, Massachusetts
Stoughton, Massachusetts
Pizzeria Owner Runs on Pecan POS

Mousa

$314,000by phone in 2026
4.1 → 4.4
his google rating
10,500
phone orders in 2026
“We close on Mondays. The AI doesn’t. Last Monday it took a $200 order for Tuesday while the shop was empty.”

More from Mousa

  • “Customers come in and say "I love your AI." In the chats, they literally tell her "I love you."”
  • “We started making homemade baklava and barely sold any. Since the AI started offering it on every call, we sell a ton.”
  • “The kids would put people on hold and start talking to each other, then forget three lines are waiting. That is customers, business and money, gone.”

    Nobody waits on hold anymore

  • “In my fifteen years in this business, people make more mistakes than the AI does.”

    2,211 delivery addresses taken by phone

  • “At the beginning I used to pay a little more. Now it already knows the customer, it doesn’t have to ask the name, doesn’t have to ask the address, which is saving time and money.”

    53x return on his spend

  • “Pizza owners need to wait maybe one week, two weeks to teach everything. Then everything works very, very well.”

    Two weeks to teach it everything

Maria, pizzeria owner in South Easton, MA
South Easton, MA
Pizzeria Owner Runs on Pecan POS

Maria

330orders in her first five days
$11,056
in her first five days
10/10
her rating for our support
“I was the biggest skeptic. I tested this out every day, all day, I wanted to be sure I liked it, so I’d know my customers would like it too.”

More from Maria

  • “It doesn’t feel like a robot. They hear the ovens, the beeps. It’s more personal, like they’re talking to the Maria who takes their order.”

    Cloned her own voice

  • “When we’re busy we rush people off the phone without meaning to. They hear it in your voice. The AI never does that.”
  • “If a customer is rude on the phone, it doesn’t have that human reaction of, well, now I’m going to give you an attitude. Just consistent, friendly service, every time.”

    Same tone on every single call

  • “We can train it to be my brain, so that way it’s me taking every single order.”

    Cloned her own voice

  • “I message you guys and you respond within ten minutes. With a third party, you call back and you’re speaking to somebody else, and nothing ever gets straightened out.”
  • “Everything in this industry is expensive. The last thing we need is a third party with their hand in our pocket too.”

    0% commission on AI Bunny orders · On AI Bunny Online Ordering

  • “I’ve seen more orders coming in through AI Bunny than I ever saw through GrubHub or any other third party service.”

    $152,000 through her own site, May to October · On AI Bunny Online Ordering

  • “We love the AI-generated photos. It saves you the money finding a photographer to come take a picture of your whole menu, and the AI you guys built is unbelievable.”

    AI-made photos, whole menu · On AI Bunny Online Ordering

  • “My favorite feature is the Teach Your AI section. I ask it to change anything on the website, and it updates in seconds.”

    $53 average order on her site · On AI Bunny Online Ordering

  • “My favorite feature is the Teach Your AI section. I ask it to change anything and it updates in seconds.”

    Seconds from asking to live

Habib, pizzeria owner in Auburn, MA
Auburn, MA
Pizzeria Owner

Habib

40xhis return on spend, 2026
223
his delivery addresses by phone
2
complaints in four weeks
“If you pay $100, can you make that $100 back? Bring a person in to sit and answer twenty calls and you pay by the hour. Nobody can.”

More from Habib

  • “I was keeping two people here 12 hours a day just to take orders. Now I don’t see wrong addresses or missed calls.”
  • “A guy came in asking, "Who’s the girl I talked to?" I showed him the computer.”

    Zero wrong delivery addresses

  • “Nobody complained. Two people in four weeks, out of all of them.”
  • “The customer isn’t waiting anymore to get their order. They appreciate it. They say, "Wow, now we can go with the AI."”

    530 orders, his first month

Ismail, pizzeria manager in Gloucester
Gloucester
Pizzeria Manager Runs on Pecan POS

Ismail

+$16,000in June orders saved from hold
2,036
delivery addresses taken by phone
$101,000
through AI Bunny, June
“Seven orders landed in the same minute. Even with three people on the phone, we could never have taken them all.”

More from Ismail

  • “I was talking to a girl and I said, "yeah, that’s AI." She said "No way. That’s AI?"”
  • “People thought if you buy ten party pizzas you get the discount on five. It is not that: ten percent off the first two, whatever kind they are, and five dollars off every other two large cheese. One day an order came through with a big discount and I thought, why is it giving that? I did the math. It was the ten percent on the two party pizzas plus the loyalty points.”

    Applied automatically, on the call

  • “It handles seven or ten people at the same time, so we can actually go check the food instead of standing on the phone.”
Marcelo, bakery & pizzeria owner in Framingham, Massachusetts
Framingham, Massachusetts
Bakery & Pizzeria Owner Runs on Clover POS

Marcelo

4 zoneseach with its own delivery fee
“People don’t want to lose time. I have customers lined up at the counter and the phone ringing, and not enough people to answer it.”

More from Marcelo

  • “When there’s a big line, employees don’t offer anything extra, they just want to keep the line moving. The AI Bunny still upsells and even apply discounts.”
  • “I didn’t do it to save on staff. I did it to get better results.”

    Clover POS, fully integrated

  • “Someone called the other day and told me: "I really like your AI. I just called to try it and see how it works." Then he said he’d start ordering from us.”

    Clover POS, fully integrated

Billy, pizzeria owner in South Easton, Massachusetts
South Easton, Massachusetts
Pizzeria Owner Runs on Pecan POS

Billy

40+ yearsin pizza
$152,000
direct online, May to October
“It won’t replace people 100%, but it helps a lot. When they don’t want to work, you have an alternative.”

More from Billy

  • “We don’t use Grubhub, Uber or DoorDash. We have our own drivers, and I want to make sure they have a job.”
On location

Filmed in their own restaurants.

No studio and no script, just the owners behind their own counters. If you would rather hear it from them than read it here, the interviews are a click away.

  • Mousa at their restaurant in Stoughton, Massachusetts
  • Maria at their restaurant in South Easton, MA
  • Marcelo at their restaurant in Framingham, Massachusetts
  • Habib at their restaurant in Auburn, MA
Independent review
$750,000through AI Bunny in 13 months, on AI Bunny Cloud POS
“No more holding customers on the phone. It takes several calls at the same time. Very accurate, and faster than hiring an employee.”
Ashraf T., Pizzeria Owner, Hemet, CA. Published on Capterra

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